Return & Refund Policy

At Emerea Studio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of delivery under the following conditions:

Items must be unused, unassembled, and in original packaging
All original parts, accessories, and documentation must be included
Proof of purchase or order confirmation is required

Returns that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return:

Clearance or final sale items
Customized or special-order furniture
Products that have been used, assembled, or damaged after delivery (unless caused by shipping)

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method
Refund processing time is typically 5–10 business days depending on your payment provider
Original shipping charges are non-refundable, unless the return is due to a defective, damaged, or incorrect item

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will work quickly to resolve the issue by offering a replacement, repair, or refund where applicable.

Return Process

To request a return, please contact our support team with your order details:

Email: support@emereastudio.com
Phone: +1 (302) 404-6668

Our support team will provide return instructions once your request is reviewed and approved.

Important Notes

Customers may be responsible for return shipping costs unless the item is defective or damaged upon arrival.
We recommend using a trackable shipping method for returns.
Emerea Studio is not responsible for returns lost during transit without tracking confirmation.